Aura Service Delivery Manager (f/m)

PwC

Aura Service Delivery Manager (f/m) The opportunity of a lifetime Aura Service Delivery Manager (f/m) PwC IT Services Europe GmbH Jobcode: E-101797 Ihre Aufgaben Aura Service Delivery Team – The AST service delivery organisation is a key interface between the business and IT, and is responsible to the business for the delivery and operation of solutions and services provided by AST, in line with the agreed business and technology strategies. Responsibility – The Aura Service Delivery Manager role offers an exciting opportunity to be involved in the service delivery process for a global high business profile application, within a high priority IT service where you will be representing the customer needs and interests within the Aura Service Team, contributing to appropriate IT team service/ programme meetings/initiatives and will be reporting directly to the Aura Service Team Lead. Exciting insights – You will manage the relationships between the assigned business area and IT and will be a principal point of contact. Furthermore you will be responsible for maintaining continuous dialogue with key business stakeholders to support effective and satisfactory delivery of solutions and services (also including business/technology strategy, advice, guidance and options, actions plans, status reporting and issues for escalation), facilitating the introduction of colleagues from AST as appropriate. Further responsibilities – You understand business strategies, plans, needs and objectives and represent the business in the formulation of IT strategies and objectives. Besides you will work with the AST Lead and the assigned business area to develop a multi-year roadmap to continually improve and enhance the IT services we provide as well as to use the AST roadmap to produce short-term plans to support our IT proposals and initiate agreed investment projects. PwC Global – We are looking for candidates for this position for our american and/or british PricewaterhouseCoopers companies. By applying for this position, you therefore consent to the storage and transfer of your data by/to the above companies and will be appointed by them. Please use the following formulation in your cover letter, as otherwise we will unfortunately be unable to consider your application: “In the context of this application process, I hereby consent to the transfer of my application documents by PwC IT Services Europe GmbH to PricewaterhouseCoopers LLP London, United Kingdom, and to PricewaterhouseCoopers LLP New York, United States of America, to allow the review and conduction of the application process. This consent is based on a decision I have freely taken and can be revoked for the future at any time.” Ihr Profil You own an undergraduate degree (e.g., BA, BSc) or equivalent professional experience. You have and maintain a wide breadth of both business and technology knowledge and literacy, including strategies, operations, plans, policies and key contacts. Technology knowledge includes the IT strategies, plans, operations and processes (including ITIL) as well as relevant external technology direction and developments. You have the capability to learn, understand and apply knowledge of business and technology strategies, plans and external influences and to bring these together to make a commercially aware and the ability to interface and work with business representatives at all levels of the organisation, in particular at a senior level within the business, helping them define their strategy and explaining how technology can contribute to achieving it. You have strong communication skills and are able to build and maintain business relationships, build confidence, credibility and trust with senior business and IT contacts and influence key stakeholders in both communities. You are organized and have a good issue management which helps you to respond quickly to issues and effectively managing a variety of competing activities and priorities in order to maximise and demonstrate the value provided. You possess excellent oral and written communication skills in English. Jetzt bewerben Ihre Benefits Standorte 1 Standort bietet diese Stelle an Düsseldorf Sie möchten wissen, an welchen Standorten PwC vertreten ist? Hier finden Sie eine Übersichtskarte. Kontakt Alina Schellenberg, 0211 981 5314 PwC Mehr Infos zum Unternehmen Du hast Talent. Wir sind ein internationales Netzwerk aus 236.000 Mitarbeiterinnen und Mitarbeitern, die ihr Wissen, ihre Erfahrungen und ihre Ideen miteinander teilen. Du suchst einen herausfordernden, spannenden Job. Wir bieten dir als weltweit führende Wirtschaftsprüfungs- und Beratungsgesellschaft ein Maximum an Möglichkeiten für einen Karriereweg nach deinen Vorstellungen. Du möchstest Verantwortung für deine Ergebnisse übernehmen, Lösungen gemeinsam mit dem Kunden entwickeln und einen Arbeitgeber mit passenden Werten. Unser Denken und Handeln orientiert sich an Grundsätzen, die von Vertrauen, Respekt, Weitsicht und Wertschätzung geprägt sind. Du möchtest mehr über PwC erfahren? Hier geht es zu unserem Unternehmensprofil. Bereich Mehr Infos zum Geschäftsbereich Bei spannenden Entwicklungen und digitaler Transformation sind wir in unserem Element! Was uns antreibt, ist unsere Leidenschaft für Veränderungen und technische Innovationen. Wir bringen IT bei PwC – in Deutschland, innerhalb von PwC Europe und im globalen PwC-Netzwerk – voran und lieben, was wir tun! Dafür stellen wir hochqualitative IT-Services bereit und einen effizienten IT-Betrieb sicher. Mit dem KnowHow unserer Teams bringen wir neue Technologien auf den Markt, entwickeln innovative Business Lösungen weiter und holen aus bestehenden Prozessen das Beste heraus. Bei allem, was wir tun, vernetzen wir uns eng mit digital Natives, IT-Spezialisten und den Fachexperten aus den PwC Geschäftsbereichen – immer darauf fokussiert, unseren Kunden einen Service „From Strategy through execution“ zu liefern.